Frequently asked questions

After purchase you receive instant access through your KeenCoast account. All videos, patterns, and resources stay available forever on any device.

Each course includes a detailed materials list. You only need yarn, needles, and basic tools we recommend in the welcome packet. Starter kits are also available in the shop.

Yes. Every course starts from fundamentals. Our beginner pathways guide you through stitches, tension, and finishing with slow, clear demonstrations.

We offer a 30-day no-questions guarantee. Simply email [email protected] with your order number and we’ll process a full refund.

All video lessons include accurate closed captions. Full transcripts and downloadable pattern PDFs are provided for every lesson.

Lifetime access. Return to any lesson, project notes, or community threads whenever you want—no expiration date.

Fallows are your personal collection of favorite lessons, colorways, and progress photos. Save anything with the heart icon for easy reference later.